Dotgo and Google’s collaborative event marks an exciting milestone in India’s RCS journey, bringing together industry leaders to celebrate achievements and explore the future of business messaging

A Milestone Worth Celebrating

As we reflect on our recent “RCS: Connect. Engage. Grow” event in India, we’re still buzzing with the energy and enthusiasm that filled the room. This wasn’t just another industry gathering – it was a proper celebration of RCS turning 2 in India, marking an incredible journey of growth and innovation in the messaging ecosystem.

As part of our global event series in collaboration in India, spanning Brazil, NYC, and London, the India edition stood out with its unique focus on the remarkable progress made in just two years. With over 1 billion monthly active RCS users globally and Apple’s game-changing integration of RCS in iOS 18, the timing couldn’t have been more perfect to bring together the brightest minds in the industry.

The event kicked off with an engaging introduction to RCS for Business, showcasing how this technology has transformed from a promising concept to a powerful reality delivering measurable results for businesses across India. We deep-dived into the impressive numbers – higher conversion rates than other channels, significantly better open rates than emails, and clear consumer preference for RCS interactions.

What really resonated with attendees was our showcase of the Vi-Dotgo partnership journey. This partnership has been instrumental in making India a significant player in the global RCS landscape. The presentation highlighted how in just two years, we’ve gone from initial implementation to seeing transformative results for businesses of all sizes.

Our team also demonstrated Dotgo’s expanding role in the RCS ecosystem in India and globally with our robust RBM Hub solutions that offers resellers, ISVs and agencies global RCS connectivity. The excitement was palpable as we showcased how our platform are not just theoretical concepts but practical tools already driving business value across the Indian market.

The Future is Here: Agentic AI and RCS

One of the most talked-about sessions explored the powerful combination of Agentic AI and RCS – a topic that had attendees on the edge of their seats. This convergence opens up entirely new possibilities for personalized, intelligent customer interactions that were previously unimaginable.

Attendees were particularly fascinated by demonstrations showing how AI-powered RCS chatbots can understand context, learn from interactions, and provide genuinely helpful responses that drive both customer satisfaction and business results.

Panel Highlight: Scaling RCS in India

The panel discussion on “Scaling RCS in India” was undoubtedly one of the event’s highlights, bringing together experts from Google, Vodafone Idea, and Dotgo for a frank and insightful conversation about the challenges and opportunities ahead.

The panelists shared their perspectives on:

• The unique factors driving RCS adoption in the Indian market
• How different industry verticals are leveraging RCS for specific use cases
• The importance of collaboration between telecom operators, technology providers, and brands
• Strategic approaches to overcome implementation challenges
• What the next two years might hold for RCS in India

The audience engagement during the Q&A session was electric, with attendees asking thoughtful questions about integration possibilities, ROI measurement, and best practices for getting started with RCS campaigns.

Sharing Insights and Experiences

The event wasn’t just about presentations – it was about building connections and encouraging conversation about the future of business messaging in India. The networking sessions buzzed with discussions about implementation strategies, use cases, and success stories.

We were thrilled to see attendees sharing their reflections on LinkedIn. These industry perspectives help continue the valuable conversations started at the event and highlight the significance of RCS’s two-year milestone in the Indian market.

The enthusiasm in the room was palpable as attendees engaged with presenters, asked thoughtful questions during the panel discussion, and participated actively in the hands-on demonstrations. Many expressed particular interest in the practical applications of RCS across different industry verticals and the impressive engagement metrics being achieved through this channel.

Hands-On Experience

The event wasn’t all talk – our interactive demos and personalized workshop gave attendees the chance to experience RCS capabilities firsthand. From creating rich cards and carousels to setting up verification flows and exploring analytics dashboards, participants got to test drive the platform that’s revolutionizing business messaging.

These practical sessions were designed to demystify RCS implementation and show how ISVs, agencies and resellers can get started quickly on the Dotgo RBM Hub, regardless of their technical expertise or prior experience.

Looking Ahead: What’s to Come

As we celebrate two years of RCS in India, we’re even more excited about what the coming years will bring. With Apple’s integration of RCS, the barrier between iOS and Android messaging is finally breaking down, creating unprecedented opportunities for businesses to reach virtually all smartphone users with rich, interactive messages.

The event concluded with a clear message: RCS in India is just getting started. The foundation has been laid, the technology has proven its value, and now it’s time for widespread adoption and innovation.

Join the RCS Revolution

We want to thank everyone who made our “RCS: Connect. Engage. Grow” event in India such a resounding success – the speakers, panelists, and most importantly, the engaged and enthusiastic attendees who share our vision for the future of business messaging.

If you missed the event but want to explore how RCS can transform your customer communications, it’s not too late. Our team of experts is ready to help you get started with RCS and take advantage of this powerful channel.

Contact our team today to learn how Dotgo can help you leverage RCS to transform your customer communications in India.