The growth of high-speed data has changed the way we communicate and led to many disruptive innovations in the mobile ecosystem. The astronomical adoption and growth of RCS and OTT messaging such as WhatsApp, iMessage, Android Messages, Telegram, Viber, Facebook Messenger and Google’s Business Messages, have ushered in new growth opportunities for brands and carriers willing to embrace the rich business messaging enabled by these popular messaging apps.
Dotgo®, a global leader in RCS and other rich business messaging solutions, provides an omnichannel cloud communications platform and related services that bring and make business messaging accessible to everyone. Our industry leading MaaP and CPaaS products work from the cloud, and help brands interact with their customers in a rich, conversational and contextual environment, while helping carriers accelerate monetization.
Consumer behavior has moved from calling to chatting.
Chatbots enable carriers to benefit from this shift to have seamless two-way chatting with their subscribers within WhatsApp, Google Maps/Search/Ads, Android Messages, Instagram, and iMessage, in a rich, conversational, and contextual environment. Chatbots can be built for specific use cases, such as customer support, top-ups, data packages, handset sales, voicemail, content services, notifications, promotions, coupons, surveys, and alerts. Carriers can increase sales, reduce customer support costs, and increase CSAT scores.
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