Spam! A curse for business messaging across all platforms. However, SMS is the most plagued by it. But can RCS – a futuristic tech – make SMS spam-proof?

Can RCS offer spam-proof business messaging?

The new year brings in new customer expectations, impacting business messaging strategies. With 2023 underway, business messaging is poised for bigger things.

5 business messaging trends of 2023

RCS is here with its rapid adoption across the globe, becoming an important business messaging avenue for many brands. But will it finally replace SMS?

2023 – the year RCS replaces SMS?

It’s affordable and easier to retain customers than to acquire new ones. But why not do both? With their many features, customer engagement tools help you deliver engaging CX, making it a must for brands today.

Customer engagement tools: Your guide on how to get started

With RCS receiving speedy acceptance worldwide, aggregators needa simple RBM ecosystem. Dotgo’s RBM Hub simplifies the RCS ecosystem, offering developers a single-point termination for global RBM traffic.

MEF webinar: RBM Hub – Simplifying the RCS ecosystem

5G brings faster internet, more bandwidth, and low latency. Telcos worldwide will leverage it for profitable ventures. But, only the ones offering high value proposition services will thrive.

How can telcos thrive in the 5G era?

The A2P messaging market is on an upward trend, with brands leveraging it to offer seamless and interactive customer experience. Telcos need to monetize this opportunity or risk losing it to OTT players.

A2P SMS Messaging: The challenges operators face in the ever-changing digital world

With its rich features and marketing capabilities, RBM can revolutionize conversational commerce, helping eCommerce brands offer an interactive, personalized, and conversational experience.

How Rich Business Messaging will elevate conversational commerce?

In the fast-paced world, telcos are unable to provide satisfactory customer experience, resulting in an increasing churn rate. But, chatbots can help elevate the infamous telco customer service. Read to know more.

Why chatbots are the answer to the telco CX problem?

The pandemic has affected the telecom industry. Subscribers now demand immediate and seamless customer service, forcing telcos to better their services to beat the competition. Read to know how MNOs can do so?

Customer Service: How can telcos do better in the post-pandemic world?

In 2022, MNOs stand on a goldmine of trends and techs like RCS, AI, and 5G that can help them optimise their services and gain revenue.

4 exciting tech trends that will shape the telecom industry in 2022

Customer service has not been a bright spot for MNOs, causing high churn rates and revenue loss. But, WhatsApp Business with its deep reach and features can help turn this around

WhatsApp for telcos: An answer to operator’s CX woes | Dotgo Blog

WhatsApp for telcos: An answer to operator’s CX woes

With RCS finally revolutionising messaging, network operators are standing over a gold mine of growth opportunities. RCS messaging is MNOs answer to OTT messaging domination.

Why Should Network Operators Adopt RCS?

Messaging has evolved rapidly over the years. As we enter the second decade of the 21st century, a decline is observed in the traditional format of SMS. In 2012, an average of 162 SMS and MMS messages were sent. By 2017, it came down to 82 messages, a nearly 50% decline in 5 years (Source: Statista). Enterprises are moving towards using rich media communication to send their message across to their users. Traditional SMS are no more relevant.

RCS is one such medium where the interaction between the users and brands is not only engaging but also supports end-to-end automation.

Unique Solutions of RCS Business Messaging

MWC was held between June 28 – July 1 this year in the city of Barcelona

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5 business messaging trends of 2023

2023 – the year RCS replaces SMS?

Customer engagement tools: Your guide on how to get started

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